Training

Training our staff is an integral aspect of our successful security provision, ensuring that all our staff are well versed in the procedures of each client.

We believe investment in our people is vital and we readily encourage staff to develop their skills, which means they are some of the most capable operatives in the industry.

Using a combination of seminars and scenario based workshops, our security teams enjoy and absorb the information necessary to provide the level of service expected of them.
Time is spent ascertaining the individuals particular learning style to ensure that the information is retained and applied where relevant. In order to do this, trainings are carried out in a safe learning environment,

Each position requires a unique syllabus tailored to requirements of the job description concerned, focusing on general principles, ethos and mission statements as well as specific procedures, policies and systems.  Also the training program ensures all staff have a comprehensive understanding of the fundamentals of providing a safe and secure environment for staff and guests.

The training model is further enhanced and supported by utilising external organisations and funding programmes such as the LSC (Learning Skills Council), Train to Gain, Skill Up, EveryWomen, local colleges and other training companies incorporating NVQ’s , Diplomas and industry accreditations.

Operations

Whilst training is an essential part of our preparation of the guards for work, it is only one aspect. In order to ensure they are providing a service in accordance with their training we rely on the collective skills of our Operations Management Team and supporting departments.

They are responsible for the placement of appropriate staff, mentoring and monitoring, to deliver the service in the manner that we as a company expect.

A global perspective is maintained via:
   
Stakeholder Meetings   
Client / Venue management liaison and discussion.

Ops Information Gathering
Quantitative analysis of team performance.

Business forums, Resident Associations, Pressure Groups 
External interested parties – liaison and discussion.
     
Police, Industry Authority and Government liaison 
Independent meetings held with authorities to manage venues in the appropriate boroughs.

Crisis response / Business Continuity Committee
Plans for any potential circumstances that may adversely affect the delivery of our ervice to the Client and our ability to maintain the operational structure of the company n the event of a crisis.

Projection / Trend Analysis Committee
Factors that represent predictable changes and insights into the behavior of customers, our ersonnel and the industry that can have positive and / or negative effects on the our product elivery and clients.